Frequently Asked Questions
Everything you need to know about shopping with TRUNKI.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase. Items must be in their original condition with tags attached. Simply visit our Returns Portal to start the process.
What payment methods do you accept?
TRUNKI accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At TRUNKI, we are committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our collections to ensure high quality with a lower environmental impact.